Testimonials
Us saying that we provide excellent service, really is just that, us saying it. Knowing that we live up to our mission statement and we do what we say, is a primary consideration and our existing customers can attest to that.
HOW OUR CUSTOMERS RATE US
From the results of our customer survey, our clients have rated us as follows (These are the average ratings from 123 surveys):
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Criteria
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How do we rate?
1 = Bad 5 = Exceptional |
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Level of technical knowledge
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4.91
|
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Level of business knowledge
|
4.89
|
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Planning/anticipating needs
|
4.78
|
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Preventing system downtime
|
4.72
|
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Attention to details
|
4.91
|
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Response time for routine service
|
4.78
|
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Response time to emergencies
|
4.94
|
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Value of training provided
|
4.78
|
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Scheduling efficiency
|
4.83
|
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Professionalism
|
4.89
|
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Meeting deadlines
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4.78
|
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Simple, jargon-free explanations
|
4.72
|
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Flexibility
|
4.83
|
|
Staying within budget
|
4.83
|
|
Handling difficult users
|
4.89
|
|
Overall value
|
4.91
|
WHAT OUR CUSTOMERS SAY ABOUT US
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To Reliable Computers Team,A note of thanks for the excellent job you did for my virus ridden computer, you did exactly what was promised and the result being my computer is working again and my data intact, the unexpected extras too, thanks.Your service was fast and "reliable" as your name suggests. Jake your help on follow up calls appreciated.I reccomend your business highly.Regards, Debbie Campbell. (Chicks "R" Us)
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We used Reliable Computers services for my work and then used them in our home and I would highly recommend there services. They get to the point of your problem and fix it. Customer service is unbeatable and again I would definitely recommend to any business or personal home computer problems. Thanks again - Lorna
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Ve reached into his formidable 'inventory' of computer expertise to remember a 'possible', but unlikely cause for the original problem. My machine is working better than ever. It is understood that Ve's computer expertise extends beyond hardware (diagnosis and repairs), it includes software too - John
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Awesome! Reliable Computers are always there when we need them. Keep up the fantastic work. When running a business and you rely on computers, you do not want downtime. We have support that is prompt, professional, friendly and with a great knowledge about computers at a moment call. Thank you, it makes our job that much easier - Wendy
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Great service, great knowledge! - Tracy
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I found Ve to be extremely knowledgeable and would not think twice about asking his assistance again in the future. The phone call was definitely worth it - Marius
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The customer service was excellent. - Tanya
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I think you have exceptional customer service; you make sure that your customers know they are a priority. I would recommend you to anyone and everyone. In fact, I have - Michelle
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Excellent service, and very helpful and patient with my entire computer needs. - Ana
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I would feel very confident to recommend you to any of our friends for their computer problems. - Jackie
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Ve, you are great. I like the relationship we have at the moment. I count on your suggestions for equipment and software as I really don't have the time to learn about what goes with what and I don't like buying things I really could have gone without. As long as I can get on line when I need to, I'm very Happy - Alice
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Reliable Computers always meets our needs. Professional, courteous, quick service is greatly appreciated. They identified areas we didn't even know we had problems with and offered alternatives to address these issues to keep us within our budget - Kim
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Ve and his team have become more than mere service providers; they have become more like family and a part of our team. There is no reason to look to anyone else for computer services and support as Reliable Computers takes great care of us - Jack
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We have struggled to find the right combination of expertise, attention, and reasonable cost from our IT provider. Reliable Computers have stepped up to the plate and have exceeded all our expectations in every way. They have shown what true IT service is. - Darin
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Reliable Computers is my local computer store. I was attracted to them not just because of their location but because they are one of the few computer stores that looks like a professional outlet rather than a jail cell covered with steel bars. Reliable Computers were able to offer competitive quotes for all my hardware needs, and were very upfront and honest about the hardware and services they could (and could not) provide. I would definitely recommend Reliable Computers as a friendly, approachable company with a strong work ethic and impressive response time- Richard Kennard
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Reliable Computers makes it easy to deal with a local company that offers reasonable rates, personable, skilled consultants and, above all, a reliable service. These people come on time and do the job. Let life be simple - Bill Radcliffe
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You did an excellent job and I would use Reliable Computers again and have recommended them to quite a few friends in the Oatley area who have also utilised their excellent service and support- Geoff Pritchard