Managed IT Services

Managed IT Support Services for Small and Medium Business

For Reliable Computers, no client is too small. We provide Managed IT Support, network and technical support to SMBs in Sydney.

We know you are busy in expanding your business so we come to your aid and eradicate the stress associated with managing your IT needs. Our professional will analyse your tech support needs and plan the most efficient service plan followed by regular monitoring of the system.

Managed Services for Small and Medium Size Business

Being the owner of your business, your main focus should lay on expanding it with technology. You should be using technology as your support system and not the other way round. If you are spending too much time fulfilling your IT goals, you should revisit your expansion plan. It’s time to bring a change.

Allow Reliable Computers to cater to your IT needs and see what difference our services can make. You can enhance productivity, establish robust security mechanism and make your IT assets more durable with our Managed IT Support Services plan.

Manage and Monitor Your Network Efficiently

Network management as the word suggests refers to the administration, operation and maintenance of computer networks.

Save your time and money with proactive network monitoring: We offer proactive network monitoring services using which you can ensure the system’s performance and resolve issues even before they start interfering with your work.

Since reliablecomputers.com.au uses state-of-the-art technology, your network administrator will receive a message when the system faces technical grievance.

On-site Technical Assistance

As part of our Managed IT Support plan, Reliablecomputers.com.au provides on-site technical assistance and repair services in Sydney. Allow our IT service professionals to look after your software and upgrade needs so you can carry on with your tasks. Our IT professionals are well-equipped to handle issues that your computer may get affected by.

Remote Technical Assistance

WE ARE NOT AN OUTSOURCING AGENCY!

Once you come to us with your problem, we do not outsource it to other company. All the tasks are handled by our in-house technical staff in Sydney.

The main advantage of using remote tech support services is that it brings IT support to our fingertips. In this plan, you can expect a system using which our technician gains access to your system, troubleshoots the issue and guides you to resolve the issue.

IT Consultation Services

Do you have questions regarding IT needs? We are happy to help! IT Support services have become indispensable and one can seek advice on the same. We offer guidance regarding the best product and/or service for your business.

If you have a budget constraint, call us so we can draft a customised plan as per your needs.

Business Relocation Managed IT Services

Relocating your business and thinking about your expensive equipment and mission-critical applications? Talk to us and we ensure that your downtime is minimal and you have a safe and smooth network migration. As soon as you are relocated, find your systems online in their original position.

If you are planning to relocate to Sydney, give us a call at 1800 753 991 to discuss your computer and technology relocation needs.

Business Computer Maintenance Plans

The purpose of a business maintenance plan is to ensure your business is getting the most out of your IT infrastructure; after all you want your computers and servers doing work for you not the other way around. With these plans we at Reliable Computers will look after and ensure your PCs are running properly so you and your employees can focus on your business instead of trying to get their PCs working the way they want them to.

Server Plans

Service

Bare Essentials

Standard

Professional

Ultimate

Active Health Reports

Backup Configuration

Backup Monitor

Backup Restore

2

2

Unlimited

Unlimited

Backup Verification

2

4

Unlimited

Server Antivirus

Company Antivirus

PC Cleanup

2

4

6

Unlimited

Company Specific Programs

Creation/Modification of User Accounts

Printer setup and Sharing

Creation and setup of Shared Files

Remote Support

Unlimited

 

Workstation Plans

Service

Bare Essentials

Standard

Professional

Ultimate

Windows/Antivirus Updates

PC Cleanup

1

2

4

Unlimited

Printer Installation & Configuration

Physical PC Cleanup

1

Unlimited

Backup Configuration

Backup Restore

Network Connection Configuration

User/Email Configuration

Remote Support

Unlimited

 

Bundle Plans

Service

Bare Essentials

Standard

Professional

Ultimate

Remote Support

3

8

15

Unlimited

IT Consulting

Trade Price on Hardware

Pickup/Dropoff

Onsite Hours

Unlimited

 

Server Care Plans

Bare Essentials: $500 per device

2 Server Cleanups: Get the most out of your server investment by keeping it tuned and preventing it from running any unwanted programs(Includes running defrags and hard drive cleanups to keep your server running at optimal speed)
Daily Heath Reports: We set up your server to send us status reports so we can prevent any issues happening before they start crippling your business

Backup Monitor: We check to make sure your backups are running properly and report when we start seeing issues
2 Backup Restore: Loose a file but know it was backed up? Let us know and we can retrieve it off the backup for you. Also helps check and ensure your backups are working correctly
Server Antivirus Setup: Have a server antivirus but not sure how to set it up? Let us do it. Not sure which program you should be using? Ask us to find the best product for you.

 

Business Standard Package $1000 per device

4 Server Cleanups: Get the most out of your server investment by keeping it tuned and preventing it from running any unwanted programs(Includes running defrags and hard drive cleanups to keep your server running at optimal speed)
Daily Heath Reports: We set up your server to send us status reports so we can prevent any issues happening before they start crippling your business

Backup Configuration & Monitor: We check to make sure your backups are running properly and report when we start seeing issues
2 Backup Restore: Loose a file but know it was backed up? Let us know and we can retrieve it off the backup for you.
2 Backup Verification: To help ensure that the backups you are doing are working correctly to give you peace of mind.
Server Antivirus Setup: Have a server antivirus but not sure how to set it up? Let us do it. Not sure which program you should be using? Ask us to find the best product for you.

FREE!

Shared Printer & File setup

 

Professional Business Package $1500 per device

6 Server Cleanups: Get the most out of your server investment by keeping it tuned and preventing it from running any unwanted programs(Includes running defrags and hard drive cleanups to keep your server running at optimal speed)
Daily Heath Reports: We set up your server to send us status reports so we can prevent any issues happening before they start crippling your business

Backup Configuration & Monitor: We check to make sure your backups are running properly and report when we start seeing issues
4 Backup Verification: To help ensure that the backups you are doing are working correctly to give you peace of mind.

Server Maintained Company Antivirus Setup: Take advantage of utilising a server based antivirus management utility. Once set up individual PC’s in your company will no longer need to have installed

FREE!

Creation/modification of user accounts on your server Backup File Restore as needed
Shared Printer & File setup

 

Ultimate Business Package $2000 per device

Server Cleanups As Requested: Get the most out of your server investment by keeping it tuned and preventing it from running any unwanted programs(Includes running defrags and hard drive cleanups to keep your server running at optimal speed)
Daily Heath Reports: We set up your server to send us status reports so we can prevent any issues happening before they start crippling your business

Backup Configuration & Monitor: We check to make sure your backups are running properly and report when we start seeing issues
Backup Verification As Requested: To help ensure that the backups you are doing are working correctly to give you peace of mind.

Server Maintained Company Antivirus Setup: Take advantage of utilising a server based antivirus management utility. Once set up individual PC’s in your company will no longer need to have installed
Maintenance and Support on any business critical programs: Have a program that your business cannot run without? Our techs will ensure that they can learn as much about it so they can help not only troubleshoot issues you might be having but also make sure it is up to date and running properly.

FREE!

Creation/modification of user accounts on your server Backup File Restore as needed
Shared Printer & File setup
Remote Server Support

 

Workstation Care Plans

Bare Essentials $100 per device

1 PC Cleanup: Keep your PC cleaned and tuned making it last longer and work harder for you. Windows/Virus Updates: We will ensure your PC does not miss any critical windows updates

 

Business Standard $200 per device

2 PC Cleanup: Keep your PC cleaned and tuned making it last longer and work harder for you. Windows/Virus Updates: We will ensure your PC does not miss any critical windows updates Printer installation & configuration: Have a new printer? Let us set it up for you so you get the most out of it.

Free!

Network Access Configuration (RDP connections, Mapping shared Drives)

 

Professional Business $300 per device

4 PC Cleanup: Keep your PC cleaned and tuned making it last longer and work harder for you. Windows/Virus Updates: We will ensure your PC does not miss any critical windows updates Printer installation & configuration: Have a new printer? Let us set it up for you so you get the most out of it.

1 Physical PC Cleanup: Getting rid of dust inside the PC. Cleaning up the PC case and any peripherals as needed
Backup Configuration: We make sure the workstations data is properly getting backed up either onto a server or via a removable device.

Free!

Network Access Configuration (RDP connections, Mapping shared Drives) User/Email Configuration

 

Ultimate Business $400 per device

PC Cleanups as requested: Keep your PC cleaned and tuned making it last longer and work harder for you.
Windows/Virus Updates: We will ensure your PC does not miss any critical windows updates Printer installation & configuration: Have a new printer? Let us set it up for you so you get the most out of it.

Physical PC Cleanup as requested: Getting rid of dust inside the PC. Cleaning up the PC case and any peripherals as needed
Backup Configuration & Restoration: We make sure the workstations data is properly getting backed up either onto a server or via a removable device and restore data as needed

Free!

Network Access Configuration (RDP connections, Mapping shared Drives) User/Email Configuration
Remote Workstation Support

 

Bundles

To qualify for a bundle you must have one server and 3 workstations on the same maintenance level to qualify. Bonuses in qualifying for a maintenance plan is as follows

Bare Essentials Bundles Get

 3 Hours of free Remote support hours!

Business Standard Bundles Get

  • 8 Hours of free Remote support hours!
  • Free consulting for any IT business upgrades/changes you may wish to make

Professional Business Bundles Get

  • 15 Hours of free Remote support hours!
  • Free consulting for any IT business upgrades/changes you may wish to make
  • Trade Price on any PC Hardware

Ultimate Business Bundles Get

  • FREE REMOTE AND ONSITE SUPPORT!
  • Free consulting for any IT business upgrades/changes you may wish to make
  • Trade Price on any PC Hardware

 

Sign up info

SITE REMIDIATION

When we take on a new managed service client, we need to optimize the existing setup to best service you in the future. This will include doing the following:

  • Health Check & optimize performance of Workstations and Servers
  • Check Backup Strategy and tweak as necessary
  • Software Updates on Servers / bug fixes / patches
  • Install Logmein (our Remote Monitoring & Maintenance software) on all servers &computers.
  • Prepare IT Documentation

Site Remediation is charged at normal hourly rates.

TERMS

  • 1 year agreement
  • All figures are including GST
  • Payment Terms: 12 months in advance
  • Software Licensing (e.g. Shadow Protect Backup Software, Antivirus) Renewals are notincluded
  • Unlimited Support (Remote, Phone or Onsite) for Operating System issues, Microsoft Officeapplication issues, Virus problems, Acrobat Reader and other line of business application software.
  • WHAT’S NOT COVERED: Hardware Issues (parts & labour to replace faulty hardware – it’s beyond our control).

SATISFACTION GUARANTEE
You have the option to cancel within the first 3 months in not 100% happy with the service.

BENEFITS TO YOU

  • Predictable IT Support costs that you can budget for
  • Access to 100% Australian owned and operated Support Desk in Sydney
  • 24 / 7 Monitoring of Servers and Computers
  • Regular Maintenance & Optimization giving you Improved Performance & Reliability,Reducing risk of down-time.
  • Clients on a maintenance agreement get higher priority over Ad-Hoc Break-Fix Customers
  • Win – Win Situation. We are only profitable when your IT works smoothly.