Author Archives: RCO

Beware of malware and ransomware

Cybercriminals use a variety of ways to trick you into clicking on links or opening attachments that install malware or ransomware on your computer systems. These criminals may even pose as potential clients.

The malware or ransomware allows them to access your files or block you from accessing your files until you pay a ransom. Paying the ransom does not guarantee you access or that scammers will not demand more money.


To help protect your practice, use the following tips:

  • do not open attachments or click on links in unsolicited or unfamiliar emails, SMS or social media messages
  • ensure your computer security systems are up to date with anti-virus and anti-spyware software
  • use a firewall to block unauthorised access
  • secure your wireless network and remote accesses
  • do not allow thumb drives or other removable media to be plugged into your network unless trusted and checked for viruses
  • maintain regular physical backups kept separate from your network
  • only visit reputable websites.


Apple iOS Devices Vulnerable to Image Based Malware

AppleRansomCisco researchers have discovered vulnerability in the way that Mac devices process image formats.  TIFF image files are data rich and typically used by publishers or designers, unfortunately, these images can contain more than just image data.  Because of how Apple processes image data, TIFF files can be used to run malware automatically, without being detected.

While TIFF images impose the greatest risk from this vulnerability, the Cisco researcher stress that it is not exclusive to that file format. OpenEXR, Digital Asset Exchange file format XML files, and BMP images are also vulnerable to the exploit.  The problem stems from the way that many applications bundled into the Apple operating systems use and display data.  iMessage for example, a basic instant messaging app, automatically attempts to render images once they are received.  Since large format image files are designed to contain more than just pixel information, it is possible to conceal links and executables within them.  Once received, the malware contained within these images can activate even without the users consent.

The remote code execution vulnerability has been shown to effect iOS, Mac OS X, tvOS and WatchOS.  The good news is that Apple is already aware of the vulnerability and has issues patches to address the issue.  All Apple device users should upgrade to the latest versions of their operating systems – iOS 9.3.3, El Capitan 10.11.6, tvOS 9.2.2 and watchOS 2.2.2 – to stay safe.

– Richard Keene

IT Computer Support of New York

Webmaster and Lead Designer


Redshitlineindia virus ransomware decrpytion

How we got our files Decrypted by Virus Ransomware

Our client’s server was infected by Virus Ransomware and all most of the files were encrypted.

This happened on a 4 day long-weekend, all 4 backups were encrypted, no shadow volume or restore point. Tried everything we could find on the Internet without any luck. Finally decided to email the hackers ( with an encrypted file attached.

Got a reply back in few hours with the decrypted file attached and the following email:

Hello! Your files have been encrypted with cryptographic algorithm!
We suggest you purchase a decoder which
decrypt all your files in a fully automatic mode on the same day after
payment! (You not need to send any files to us). As we can guarantee – we can
decrypt files for free (2-3 total weight <= 5mb). For warranty
decryption (if required) you should send to us archived
test files in the response letter (even if you did it before).
The cost of the decoder: 5 bitcoins (BTC).

Payment instructions:

1. Go to
2. Register (sign up)

3. You need to buy Bitcoins from people. (You can pay with any method,
which is convenient to you)

4. Send purchased Bitcoins to our address listed below. If you have any questions, you can contact support this service, or email us.

Our Bitcoin wallet: 11111111111111111111111111111111111111

The guarantee to decrypt.
1) I give decrypted files for you, and you see – I have decrypter.
2) Making personal decoder for you – it takes just 3-5 minutes. After payments – everyone gets a personal decoder without exception.

Write if you have any questions about the case. There is no bidding, requests to give free decoder and other unnecessary questions – will be ignored.

According to the amount payable. Price for this day – 5 bitcoins, it will be relevant for two days, starting from you wrote to me. After spending two days – the price of the decoder will increase every day on 1 Bitcoin.

It mean, for example, after 4 days from the time you contact me, if you still have not paid the decoder – the amount will be 7 bitcoins. (except for two days without a price penalty)


We tried to negotiate with but they didn’t budge.

We created a bitcoins account to buy the bitcoins for the first time. We thought it will be as easy as paying someone and buying the bitcoins by one bank transfer.

To our surprise we had to prove that we are genuine people buying to buy the bitcoins in a legit way. We had to email out drivers licence, Medicare card and photo clicked in different angles. Also hold a paper with the reference number and the amount being transferred.

We end up buying 2.5 bitcoins from one guy and 2.5 from the other as could buy maximum of 2.8 in the first go (it does increase after your first purchase though). Most of the seller’s prefer cash deposit in the their account, but we were looking for sellers who will accept bank transfer. Took us 2 days to get all 5 bitcoins.

Transferred 5 bitcoins in wallet address provided in the email. Emailed them informing about the transfer. We got the following reply back:
Its your decrypter. Just press the button “Scan PC” and wait for the scan to finish, then send me the key, which you will see on this basis – I’ll make you another key. When I send you – your personal key, you press the button – “Decrypt…”, enter your personal key, and click “OK”. Ticks – no need to clean up.
You need to remove the virus from your PC after decryption. Download any anti-virus and scan all your PC, and remove it. I advice you – DR.Web Cure IT. Waiting for key!


We followed the instructions and emailed the key as requested. We got the following reply back in few hours:

Ah, see, we have statistics for each computer, my boss said – that the information on the computer is estimated at more than 10 Bitcoins. He said to tell you that we can sell you the decryption key – just for 4 Bitcoins. If you want to buy – send this amount on my Bitcoin – if not, I am sorry, because the boss checked the value of your files and does not allow me to send key now.
– it’s your personal key for decrypter.
If you want to pay 4 BTC – I send the password for archive with key – instantly after payment.
Sorry, I can not go against my boss, coz I lose my job. I do not have to do with the money that you send us, I do not have access to them, I am working on the payroll as well as you, and I do not care how much money you send, I have from this nothing, but the boss does not allow to send the key for such a small sum, arguing that checked your computer at our statistics via your ip address – the number of encrypted files, and said that there is information on more than 10 Bitcoins, but will sell to you for 4 Bitcoins decoder, since you already paid for earlier, and we do not want to put you in an awkward position. If you are going to pay – write to me. Price 4 BTC will be available today. Its one way to get decrypter, have money – you will get it.


We were fuming after reading that email, first of all we have paid a lot of money to decrypt the files and now they want more. Secondly if we pay them again what’s the guarantee wont ask for more later. We had no other choice but to pay them.

We had to go through the same exercise of buying more bitcoins, proving your identity to the seller. We paid them and informed about the transfer. We got the following email back:

Ok, I see.
Do it again:
It’s your decrypter. Just press the button “Scan PC” and wait for the scan to finish, then send me the key, which you will see on this basis – I’ll make you another key. When I send you – your personal key, you press the button – “Decrypt…”, enter your personal key, and click “OK”. Ticks – no need to clean up.
You need to remove the virus from your PC after decryption. Download any anti-virus and scan all your PC, and remove it. I advice you – DR.Web Cure IT. Waiting for key!
PLEASE, write under message: (I make 2 payments), thanks!


So we followed the instructions and emailed the key again mentioning that its our second payment. Got a reply the next day with the decryption key. We were a bit sceptical whether the decryption key is going to work to not. Left it running overnight and success in the morning. All the files were decrypted and readable again.

We formatted the Hard Drive and installed all the Programs and made sure that the files were clean before we reloaded them on the server

After $5400 they were back in business.

The moral of the story is: To backup often, keep multiple copies and have a strong backup solution.


Vineet Gurmukhani

Reliable Computers



The Benefits of Onsite Computer Support Hurstville

Are you a business with a variety of systems and computers at your premises in Hurstvilleor anywhere in Sydney, or perhaps at multiple locations? If you are, then onsite computer support Hurstville could be just the right solution for you. That’s because, these systems and computers will surely malfunction and even break down at some stage. And that will almost surely hamper your productivity. What you need is immediate help, because you cannot afford this delay. Reliable Computers will give you fast reliable service.

Most businesses need computers to operate. You don’t have to be an IT firm to use them. Lawyers, travel agents, restaurants and hotels, transport lines, and everybody else need them. Sometimes they need it to bill clients, and sometimes they need computers to store, retrieve and use data. If your system is not working, it could mean that your shop is virtually closed. You could be losing out to competition. Can you afford this?

Why Onsite Computer Support in Hurstville

Onsite support means that we will be at your place to physically check your systems and diagnose the problem. We can give you telephone computer support in Hurstville as well for urgent attention. After that is done, we will make arrangements to visit your place really quick, within the same day. We have been offering same day onsite computer support in Hurstville for many years now. Quick action is very important here, because in many situations, a delay can be costly. We understand this and thus act quick always. You can always depend on Reliable Computers.

Onsite computer support Hurstville

Sure enough, you could have a inhouse support for troubleshooting computer issues. You will require a very experienced and skilled technician to troubleshoot variety of problems, that comes with a price tag. There could be a lot of things happening at your end. It’s always a better decision economically to give it to someone else, a company that has the expertise and experience of solving most computer related problems, provided of course they do a good job. Many of these companies won’t have the infrastructure, money, technology or manpower to fix all issues that can arise. For large companies, it could be an issue with the networking, back up, server, virus or anything else.

This is where you can depend on us. Whether it is MAC support Hurstville, internet security in Hurstville or whatever else, you will be able to depend on us for quick help always. Hundreds of businesses of all sizes and individuals too have depended on us. You can too. This is one reason why we have won so many awards over the years. Look at the many awards we have won over the years, and you’ll know just how valuable the community feels we are. In fact, we are today among the most preferred firms for onsite computer support in Hurstville.

Most of our technicians are Microsoft Certified & fully trained. The prices we offer are very competitive. You will be surprised at how competitive we are.


Reliable Computers for Smart MAC Support in Hurstville

People use MAC computers because they are easy to use, reliable and stylish. And not just that, these machines have some smart features as well. There are malfunctions and break-downs too. Sometimes they will just not work. Usually happens when you have some urgent work to do. Of course it would be very risky if you tried repairing the machine yourself. In fact, many technicians  cannot repair the MAC. What’s needed is specialized MAC training. So even if you have technicians at your place, they might not be able to do the job. Go for professional MAC support in Hurstville. Try Reliable Computers. You can always depend on us.

The MAC computer is costly. So don’t take a chance ever. Get the help of a professional who has the training of offering MAC support in Hurstville and the necessary experience as well. Here at Reliable Computers, we offer onsite computer support in Hurstville for your MAC repairs, servicing and upgrades. We have been transferring data from old to new systems, helping people and businesses with their wireless network setup, fixing, looking at internet security Hurstville, and other issues in and around Sydney.

Try Us for reliable MAC Support in Hurstville

MAC support Hurstville

Why should you try us over others? One reason for this is because of the fact that, Reliable Computers is an Apple Mac Authorised Repairer. If Apple is happy with our knowledge, facilities, certifications, infrastructure and services, so can you. Actually, we have been offering computer support in Peakhurst and in other areas for businesses and individuals for many years now, and they have all been happy with us. Do please check out the testimonials we have received and the clients we have served.

You might be happy to know that we have won several awards too over the years. Please look at the awards and recognitions given to us over the years.

We are sure that you will have the confidence for your MAC support Hurstville jobs. We can take up all the jobs – fix up all those MacBooks, iMacs, iPads, iPhonesand other Apple products.

Of course we offer a range of other services as well, including email and internet setup, internet problem fixing, PC clean up, remote access VPN, cloud computing, any network issues including wireless networking, multi-function printers, issues related to virus and malware attacks, computer security, consulting and many others. Do please look at the MAC support Hurstville and other services we are offering here.

You won’t find any other company for your MAC support in Hurstville or nearby other  than Reliable Computers. It’s not something we are saying casually. Try us once for any troubleshooting or setting something up and you will know the difference we can make. We offer same day service because we know that you cannot afford the downtime. We offer immediate telephone help as well. Don’t take a chance with your MAC.


Get Protection – Ask For Internet Security Help in Hurstville

Be very careful because there is serious internet security breach everywhere these days. Hackers from China recently attacked the New York Times. Countless attempts have been made to break into banks, and some of them have been successful too. There are plenty of other such instances, and some of them are indeed major ones.And of course you can imagine if a firm like NYT can get hacked, then this can happen to almost anybody.

Here Are Some Common Threats

Spyware – This includes adware, Trojans, modified cookies, pop up ads, keyloggers and more. Spyware is created to look at and monitor your online activity and discover security flaws. Hackers now have a range of sophisticated tools to break into individual computers and systems and cause a lot of problems, which can sometimes be extremely serious as well.

Identity Theft – Hackers steal your information in many ways. They will use your information for online purchases using your credit card, create false documents and divert pay checks.

Spam Mail – In itself, spam mail isn’t really dangerous. However there could be malicious links in these mails that can end up infecting your computer or system by introducing spyware or virus.

Phishing Mail – This has become a serious internet security in Hurstville threat and elsewhere. It’s become a very serious method of stealing information like as user names and password. Messages are sent to your email address pretending to be trusted sites like your bank, PayPal, eBay or such others. The hacker is going to use your information if you become a victim and submit it.

Internet Security Hurstville

There is software of course to prevent all this from happening. However do remember, the hackers, spammers and others are getting spammers always. They are changing the way they work to fool and cheat you. So you need to be smart too. You need to get protected in the latest way.

It’s always best to trust a reliable onsite computer support in Hurstville to do everything for you. Reliable Computers can do this for you. We have been providing computer support in Peakhurst, Hurstville and elsewhere near Sydney in Australia. We have helped hundreds of businesses and individuals too with their internet security in Hurstville in every way possible. We have provided the latest solutions to protect them and their systems. Do please see some of the clients we have served and the testimonials we have received. And do check out the awards we have won here at Reliable Computers.

Don’t lose your key data because of poor PC maintenance or security systems. Upgrade your systems and computer with the latest internet security in Hurstville. All our service engineers excel at their individual line of work because they are all qualified individuals, have the latest certifications, and have wide experience. They have put in hundreds of hours of work and have faced almost every possible situation and challenge and solved them. You can certainly depend on us and our people. Just try us here at Reliable Computers and see the difference we can make.


Computer Support in Peakhurst You Can Trust

Every business in Peakhurst or close to it, irrespective of its size, will require computer support in Peakhurst. And not just businesses, even individuals will need it as well. But of course, this is always of great importance for businesses. Downtime will surely bring down productivity, and if the business deals with customers face-up, then it’s certainly worse for them. A bad situation will not just turn customers away, but they could actually end up with competitors, a nightmare for most businesses. Can you afford to let this happen? Surely not!

The worst situation is that, you don’t ever know when there can be a computer problem. These issues tend to crop up at the most incorrect times, just when you have some urgent work to be done. Sometimes your computer could get extremely slow, and sometimes it may not switch on at all. Of course there could be a host of other problems too such as a virus challenge, something to do with internet security, networking problems, back up or others.

What you need is onsite computer support Hurstville or Peakhurst, a service that will be at your place quickly as soon as there is a problem.Reliable Computers offers quick service. All our technicians are extremely well qualified, certified and experienced professionals. We offer immediate computer support in Peakhurst over the phone to provide immediate assistance in an emergency.

Computer support Peakhurst

We will then send a learned and experienced technician to your place ASAP, usually within the same day, to look at the problem, diagnose it, and fix the issue. The person has years of experience in troubleshooting all sorts of problems. We have many such people here at Reliable Computers. Ask us for MAC support in Hurstville, internet security in Hurstville, and many other problems. Do please check out our range of services and some of the clients we have served.

It’s always best to have an annual contract with a support company. With an annual contract, the company can do regular maintenance jobs, and this will ensure that the chance of a break down or system malfunction goes down remarkably. As you can understand, regular maintenance will keep your system working that much better. So go for computer support in Peakhurst, ask for an annual contract. We would be most happy to comply.Of course there is no guarantee that nothing will go wrong again even after this. But then you will be reducing the risks substantially.

Technology is always changing. Often this can be overwhelming because it is changing very fast. The solutions of yesterday may not work today. Any good technician should be able to keep track of these latest changes happening and upgrade himself. It is almost always very difficult for small to mid-sized firms to stay up to date. But a professional computer support in Peakhurst firm will always do that, because it is their business, and they must care about it well. They must do so for their own sake.

Reliable Computers is the name you can trust.



Benefits of PC Support in Hurstville for Small and Medium Business

No business will ever want to keep a loose end that can harm productivity and potentially bring it down. But that’s precisely what can happen when the computer stops working. Sadly, you won’t even be able to predict it in most situations. It might be working fine last evening when you left work, but when you switch it on the next day morning, it may simply die on you.

You are sure to find a laptop and PC support in Hurstville most useful when there is some issue. Of course you may call up the service provider to solve your problem, or firefight. But it would be so much better for you to have an annual contract with the firm. This allows the firm to do regular maintenance jobs. That is of course no guarantee that nothing will go wrong again. But you will still be able to reduce the risks significantly, and thus, this is the sensible thing to do.

Why Small and Mid-Sized Businesses Need PC Support in Hurstville

Most small and mid-sized firms don’t have the human resources to solve complicated technical problems. It is even more challenging if the firm is growing rapidly. That’s because, more systems and networks might bring with it additional problems and issues. The in-house technical staff, even if the business can afford it, may not be able to handle all the challenges that are almost sure to crop up from time to time.

PC support Hurstville

It’s good to realize that technology is evolving fast and overwhelming the world. It might be almost completely impossible for small and medium-sized companies to stay updated with all these changes. The likelihood of a sudden failure will go down significantly.

But it’s the job of a professional PC support Hurstville service to stay tuned to all the changes and developments. This is what they do for a living. If they are not aware of all this, and cannot fix the latest virus or malware threat, then they might very well have to pack up and go home. These firms know that, and so, would go to any extent to update them. This means that you’ll always get much better service from these firms, like Reliable Computers for example in the city. Reliable Computers works with only certified and experience professional technicians.

Whether it is laptop support in Hurstville or any other computer problems in Hurstville, an expert firm like Reliable Computers should be able to offer immediate and good service. Round the clock fine tuning will make things better for small and mid-sized businesses.

Reliable Computers can take care of all the networking, application, and connectivity issues. It can do internet and email setup, take back ups regularly, do data restoration, offer cloud computing solutions, provide printing solutions, and fine-tune everything to ensure that the systems are working smoothly.

Try Reliable Computers if you are looking for PC support in Hurstville. Look at the service areas and check the testimonials and awards won before deciding.


File Backup and Other Laptop Support in Hurstville

Laptop support in Hurstville is available for everybody who owns this smart gadget, individuals and businesses, irrespective of the make or model. It is essential to ask for these services, in the event of something not working properly. You will do well by asking for regular maintenance too. Let’s now try to find out the reasons for this.

Many of us, particularly people who have been using the desktop or PC for some time now, try to fix the issue on our own, particularly if it doesn’t look that serious. We will open the CPU unit, do some light brushing, and even remove the RAM and other components and attach them back again after some inspection to find out whether they are working after such minor operations. However it’s good to realize that these exercises are not advisable for laptops. In fact, you should avoid them completely. Laptops are far more critical than desktops. They are sensitive. Do not tinker with them if you have not been professionally trained to do the job of a technician. You might make the laptop so much damaged in the process that it gets beyond repair. Surely, you don’t want that.

File Back, Retrieval Laptop Support in Hurstville

Always ask for a trained and certified professional for your laptop support in Hurstville. The support team will make sure that your laptop is always safe. If it’s in a critical condition, then the person will take backup of your files. The professional will work on your laptop to ensure that it doesn’t crash, or at least the likelihood of this happening goes down remarkably.

Laptop support Hurstville

If some files are lost, then there are ways to retrieve them by using some high-end programs, which you might not have. But for this you have to work fast. Any delay in asking for the support, and the data might be gone forever. In any case, you should be taking backup of your work regularly just to be sure. But there is a way to do it. You don’t have to take backup from the very beginning every time. There are some smart programs that can help you with this.

Sign up with Reliable Computers. Just fill out the short form and get your free consultation. You will find out how Reliable Computers can make your life so much easier. You can ask for help for any computer problems in Hurstville. Reliable Computers offers same day service at a reasonable price.

For best results, you should have an annual contract. This will allow the firm to regularly look into the health of your laptops, desktops, networks and all computer systems in Peakhurst and Hurstville. Your laptop will be protected from virus and malware attacks. All certificate and license upgrades will be done in time. All issues that can bother you and harm your work will be fixed, and regular monitoring will be done to make sure that everything works smoothly.

So when you need any laptop support in Hurstville, always turn to Reliable Computers.



Cleaning Computer Systems in Peakhurst

Every computer owner or operator should know how to clean their computer systems. That’s because, its performance might vary, depending on how well you are looking after it every day. Remember, if you are not taking good care, then you’ll definitely not be getting peak performance. For instance, the speed is definitely going to get slower. It’s best that you seek professional help for your computer systems in Peakhurst. But having said this, there are some things you can do yourself too for improving its performance. Here are some tips you’ll find most handy.

Delete the Temporary Internet Files

When you visit websites online, data gets stored inside your computer. These files are supposed to help you access websites you have visited already or the ones you go to frequently. However if you are online for a lot of time, then your computer can soon have a lot of these files, and this is going to considerably slow down your internet browsing experience. Information stored in your computer might also get exposed on the internet.

Temporary internet files can be deleted easily. So you should be able to do it yourself without much help.

Cleaning and Fixing Windows Registry

If you have seen a few registry errors, or if you have been facing problems in program loading, then you’ll probably have to clean up the Windows registry. The registry keeps data of everything happening in your computer, like data about websites you visit and programs installed. There can be errors as data piles up. The loading time could get slower.

Computer Systems Peakhurst

Cleaning the Windows registry is however a more complicated task. If you are not trained adequately for this sort of work, then you might end up making a costly mistake. This job is indeed best left to the experts. You can call Reliable Computers for this and all your computer systems in Peakhurst, such as PC support in Hurstville, laptop support in Hurstville and more. Reliable Computers has been helping both individuals and businesses in the area for many years now.

Simple Ways of Cleaning Your Computer Systems in Peakhurst

Besides the ones mentioned above, there are some other simple ways of keeping your computers clean. For instances you could transfer all those videos, music, games and files to a DVD or CD. This is going to free up space and make your computer faster. And this is going to help you manage the files better too. Empty the recycle bin once in a while. Uninstall the programs that you don’t use or use rarely. You may also want to clean your desktop by moving files into specific folders. If you need them on the desktop, then create shortcuts of these folders.

And finally, do make sure that your computer is free of any malware or spyware. They can be dangerous. Ask for help from Reliable Computers for removing such threats. A certified and experienced technician can clean up your computer systems in Peakhurst and do much more.